Picking up animals/ Visiting the Ranch
Once you place a deposit you can schedule for your baby pickup at our facility. We encourage pickups if possible to learn about your new animal in person. All visits and pickups at the ranch are by appointment. Set up an appointment today you can contact us directly.
PRODUCT Shipping
HEDGEHOGS AND SUGAR GLIDERS HOME is proud to offer a selection of quality products for you and your pets! We pride ourselves on fast, reliable shipping services which we offer.
Our shipping department aims to get all orders out within 1 days. With current COVID delays, our processing time may take up to 2 business days on some orders. We offer both USPS Priority mail and FedEx Express shipping as expedited services FedEx Ground is a standard shipping method provided by FedEx, it is not an expedited delivery. Please know that processing on these orders may still require up to 2days, but we will do our best to prioritize these orders and get them out to you as quickly as possible! Express shipping fees will not be refunded due to any issues with the mail carrier. Our team can only make sure that we use the appropriate shipping service; we cannot guarantee the conditions of the mail system. We will always do our best to help you get to the bottom of the issue!
International product shipping is available for most items! Eucalyptus and live mealworms, however, can only be shipped within the USA. –
If you purchased products with your order, we will apply that service to your product shipment.
Delays you can expect with your order:
Wheels currently require up to 4 weeks for the manufacturer to produce each order. Your wheel will be shipped separately from any other items once it has been finished.
Orders for live mealworms get shipped Mon-Weds using Priority mail to ensure live delivery. If you order on Wednesday or later, your worms will be shipped the following week.
Orders placed using checkout will sometimes show that your payment is pending. Your order will not be shipped until payment has cleared from YOUR BANK.
Orders with Pet: We do not send Pets to anyone until we have spoken with the new owners and confirmed the sale. If you checkout online with Pet and products as a first time guest, we may hold your products until after our sales team has spoken with you and approved the sale.
Please include your zip code and a full list of items you would like to purchase. Shipping quotes are based on package , and therefore we must know each item you plan to purchase in order to get you a quote.
Health Warranty, Effective
HEALTH GUARANTEE’S:
Congenital Guarantee:
Our Pets come with a 1 year of age congenital health guarantee. If your Pets becomes ill because of a congenital health issue within 1 year your will need to provide a report from your vet along with a recipient and we will exchange your Pet with a new one (shipping not included) if the report is found valid. This exchange must take place within 2 weeks of finding proof a congenital health problem. Proof of the congenital defect is required in a written document from a licensed veterinarian who regularly treats Pets.
WHS Guarantee:
All of our babies also come with a lifetime guarantee. For hedgehogs, against Wobbly Hedgehog Syndrome (WHS). If your baby should develop WHS, they will be replaced at no charge with a new baby (except shipping charges). I will require a copy of a necropsy report showing positive WHS from a licensed veterinarian who regularly treats hedgehogs.
General Health Guarantee:
We guarantee that to the best of our knowledge, all Pets bred by us, do not have any health problems or diseases at the time of sale. We guarantee that our hedgehogs are healthy for up to 2 weeks. All physical, malnutrition, and neglect issues are excluded from our guarantee. To validate this health guarantee you must take your pet to a licensed veterinarian who regularly treats Pets within 1 week of obtaining them, and have a written report and recipient. We will exchange your pet for another (shipping not included) in the event that your pet becomes sick within the first month, you must provide the veteriarian report and recipiet. You must exchange your pet within 2 weeks of noticing the health issue.
We guarantee any animal sold is in good health and free from internal or external parasites, illness or disease at the time of sale. All animals are sold with a 1 year congenital defect warranty. If the animal is found to have parasites, illness or disease at the time of sale the owners must have the animal examined by a licensed veterinarian within 48 hours to record and document. If it is determined by the vet that the animal was sold in ill condition the buyer can request a refund for medications administered, not to exceed the cost of the animal. HEDGEHOGS AND SUGAR GLIDERS HOME reserves the right to exchange the animal to minimize monetary damages. Injury, aspiration in bottle feeding animals, undesired temperament are NOT covered. If an animal dies due to parasite, illness or disease that it had at the time of sale the animal will be replaced. For claims over $500 a necropsy will be required to determine cause of death. All claims must be accompanied by vet reports, claims will not be considered if the animal was not treated by a vet. Any injury, aspiration, undesired temperament and medical conditions developed after time of sale are NOT covered. Shipping fees are not refundable. No refunds will be issued, exchange or replace only.